Frequently Asked Questions

Everything you need to know about shopping with MTM USA.

What is the standard shipping timeframe for MTM USA orders?

We offer standard shipping across the United States, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for those who need their fashion essentials sooner.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment dimensions, as fit can vary between different styles and collections.

Which payment methods do you accept?

MTM USA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices. Detailed material information is listed under the 'Composition' section of every product.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.